Patient and Visitor Screening Policy


Updated: June 1, 2020

At Hoag, we take our role as your health care provider to heart, and appreciate you trusting us with your health care needs.

Updated Visitor Policy

Our patient care philosophy is deeply rooted in our belief that engaging patients and their families is an important part of the healing process. With that in mind, and in light of the current COVID-19 pandemic, we are instituting new visitor policies until further notice, in the interest of the continued health and safety of our patients, visitors and staff.

We are currently enforcing a “Limited Visitor” policy at our hospitals, consistent with the directive from Governor Newsom. There are only a few exceptions:

  • Patients who may be facing end of life – We will work with families to ensure that they are able to be with their family member.
  • Maternity Patients – For new mothers laboring and delivering, they will be allowed one significant other to be with them throughout their stay.
  • Neonatal Intensive Care Patients – Parents with an infant in the Neonatal Intensive Care Unit will be allowed to be with their infant, one parent at a time.
  • Acute Rehabilitation Patients – Patients admitted to the Fudge Family Acute Rehabilitation Center may have one support person for scheduled family training throughout their stay. Additional family support, outside of family training, may be needed and will be determined on a case by case basis.
  • Patients who require assistance – One parent or guardian can accompany minors and individuals with special needs.
  • Patients Undergoing Surgery or Procedure – Patients who are undergoing a surgery or procedure may have one support person, from admission to discharge. We prefer this be the same person for the duration of the patient’s stay.

Any visitor who meets one of these criteria will be screened at the hospital entrance. Visitors who are ill with symptoms such as a fever, cough, shortness of breath, sore throat, body aches or chills will not be permitted to visit patients. Exceptions will be made only for extreme circumstances (i.e. End of Life, Laboring Spouse).

Anyone entering a health care facility (e.g., health care personnel, patients, visitors) is required to wear a face mask or cloth covering. Examples of a cloth covering include scarf, bandana, homemade mask, etc. Cloth coverings must cover mouth and nose. Approved visitors will be provided with an armband.

We are screening all visitors to our outpatient facilities. Visitors who are ill will not be permitted to accompany patients.

We highly encourage alternative means of communication to provide healing support, such as phone calls, FaceTime, Google Hangouts and Skype.

As additional precautions, flower and food deliveries have been suspended in an effort to limit the number of vendors in the hospital.

The decision to restrict visitors was difficult and made only after careful consideration to prevent the spread of COVID-19. Thank you for your understanding and support as we remain committed to our mission to provide the highest quality health care to the communities we serve.

Patient Screening

All patients will be screened at the hospital entrance and at our outpatient facilities. Patients who are ill with symptoms such as a fever, cough, shortness of breath, sore throat, body aches or chills, will be allowed to enter if they are wearing a face mask/cloth covering.

Anyone entering a health care facility (e.g., health care personnel, patients, visitors) is required to wear a face mask or cloth covering. Examples of a cloth covering include scarf, bandana, homemade mask, etc. Cloth coverings must cover mouth and nose.