Temporary Changes to Medical Records and Cashier’s Office


Medical Records

In a preventative effort to protect our patients and help reduce the spread of the COVID-19 virus, Hoag has suspended in-person medical record requests and pick-up of medical records in person.

Medical record requests can still be made via MyChart, fax, email or mail. Requests received through email, MyChart and fax can be completed within 5-7 business days. Please note that although we can accept requests through fax, we cannot send a patient their medical records via fax.

Hoag cannot except verbal requests on the phone. All requests must be made in writing using the Hoag form available on the Patient Health Records page.

Cashier’s Office

In a preventative effort to protect our patients and help reduce the spread of the COVID-19 virus, Hoag has suspended walk-ins to the Cashiering offices. Cashier or Financial Counseling requests can still be made via phone, fax, email or mail.